Privacy Policy.

Vietnam Concierge ("we", "us", "our") provides bespoke luxury-travel planning services in Vietnam. This policy explains what personal information we collect when you use vietnamconcierge.asia or enquire with us, how we use it, and the choices you have. We are committed to handling your information carefully and only for the purposes described here.

Information we collect

When you submit our "Design Your Journey" enquiry form or contact us, we collect the details you choose to provide, which may include:

• Your name, email address, phone number, and country
• Trip details — dates, group size, budget, preferred courses, hotels, and experiences
• Any other information you include in your message

When you browse the site, we (and our analytics provider) may automatically collect standard technical data such as your device type, browser, approximate location, pages viewed, and how you arrived at the site (including from Google Ads), using cookies and similar technologies.

How we use your information

• To respond to your enquiry and prepare a tailored proposal
• To plan, book, and manage your trip if you proceed
• To communicate with you about your journey and provide concierge support
• To improve our website and understand which marketing brings the right travellers

Legal basis

We process your enquiry information because you have asked us to plan a trip for you (to take steps at your request before entering a contract) and on the basis of your consent. We process analytics data on the basis of our legitimate interest in understanding and improving our service, where permitted.

Who we share it with

We do not sell your personal information. We share it only as needed to deliver your trip or run our website:

• Travel suppliers — hotels, transport, experience venues, and local operators, only to arrange the services in your itinerary
• Service providers — Netlify (which hosts this site and processes form submissions) and Google (Analytics/Ads), who process data on our behalf

Some of these providers are based outside Vietnam, so your information may be processed internationally under appropriate safeguards.

Cookies & analytics

We use Google Analytics to understand how visitors use the site and to measure our advertising. You can opt out via the Google Analytics Opt-out Browser Add-on, or by managing cookies in your browser settings.

How long we keep it

We keep enquiry and client information for as long as needed to plan and deliver your trip and to meet our legal and business obligations, after which it is deleted or anonymised.

Your rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, at any time. To do so, email contact@thegolfconcierge.asia and we will respond promptly.

Security

We take reasonable measures to protect your information. No method of transmission over the internet is completely secure, but we work to keep your data safe and limit access to it.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with its revision date.

Contact us

Vietnam Concierge · Hanoi, Vietnam
Email: contact@thegolfconcierge.asia
Phone / WhatsApp: +84 868 068 137